Real Results. Proven Impact.

The success stories that set us apart.

Life-Saving Care on an International Incentive Trip

Situation

During a long flight from Tokyo to Honolulu for a Fortune 100 financial service company’s incentive trip, a six-year-old boy suddenly became ill. His symptoms were vague, the family was unfamiliar with the U.S. healthcare system, and upon arriving in Hawaii, the boy's condition worsened

Challenge

With his health rapidly declining, the family was in desperate need for help. Time was critical, and without understanding the healthcare system, they feared the worst.

Solution

Thankfully, the hosting company had partnered with InHouse Physicians to respond to medical concerns for all attendees and their families to ensure their health and safety and prevent disruptions.

An IHP doctor quickly assessed the situation and identified the child’s life-threatening diabetic condition. The team stabilized him, communicated with the family in Japanese, and coordinated with the local pediatric ER.

Outcome

The IHP medical team accompanied the boy and his family to the hospital to ensure the highest level of care was provided. After three long days in the hospital, the boy was diagnosed with new onset Type 1 Diabetes.

IHP provided the family with a clear management plan, communicated with their primary care team in Japan, and handled all necessary paperwork to minimize the financial burden of foreign healthcare expenses.

Impact

Without the quick intervention from IHP, the outcome could have been tragic. Our culturally sensitive care prevented delays in treatment and helped save the boy’s life. This case highlights our vision to transform the healthcare experience for millions of conference attendees around the globe.

Cost Savings with On-Site Care

Situation

A major chain of convenience and travel stores hosted a four-day executive meeting in early 2023. Recognizing the importance of attendee health and productivity, they sought a reliable solution for on-site medical care.

Challenge

Medical emergencies or illnesses can occur at any event, disrupting schedules and resulting in costly off-site care. The hosting organization faced the challenge of balancing attendee health with minimizing disruptions and expenses.

Solution

InHouse Physicians provided an on-site medical team equipped to handle everything from minor injuries to critical emergencies. Over four days, the clinic served 150 attendees, offering concierge-level care and immediate medical attention. This eliminated the need for attendees to seek off-site care.

Outcome

Medical Savings: $72,642 saved in attendee medical claims.
Efficiency: Average attendee visit took just 15 minutes, minimizing time away from the event.
High Utilization: 76% of attendees who used the clinic would have otherwise sought off-site care (ER, urgent care, or primary care).

Impact

By providing comprehensive, on-site healthcare, InHouse Physicians not only saved significant medical costs but also ensured business continuity.

Attendees stayed engaged, the event remained on schedule, and the hosting organization received a 10/10 satisfaction score, with one planner stating: "I will never have another event without IHP."

This case highlights how InHouse Physicians delivers measurable value, helping organizations prioritize health while protecting their bottom line.

Scaling Care Coordination During a Pandemic

Situation

Amid the surge in COVID-19 cases in late 2020, New York City’s schools faced the enormous challenge of safely reopening. With over 1,200 schools and 5,000 tests required daily, the City turned to InHouse Physicians to manage and coordinate a large-scale testing initiative to keep students, teachers, and families safe.

Scaling Care Coordination During a Pandemic

Challenge

The complexity of testing 120 schools per day across three boroughs, managing logistics for sample transport, and ensuring accurate, efficient service presented unprecedented obstacles. Trust needed to be restored among educators and families, and success depended on maintaining high standards of care and compliance.

Solution

Leveraging 30 years of healthcare expertise, InHouse Physicians scaled its care coordination model by 400% in just six months. The team implemented:

Home Health Coordination Models: Teams were divided into borough-based units with Field Managers and Service Coordinators overseeing up to 90 field teams daily.
Advanced Management Protocols: Real-time communication minimized service disruptions and escalations.
Rapid Response Measures: Immediate issue resolution ensured consistent service delivery and quality.

IHP’s seamless operations included daily scheduling, accurate sample collection, on-time delivery to labs, and exceptional support for schools and families.

Outcome

581,758 Tests Completed: Achieving 97% satisfaction across schools.
Highest Partner Rating: Week-to-week “A” ratings throughout the engagement.
Safe School Operations: Enabled NYC schools to stay open confidently during a critical time.

Impact

By expanding its operations and consistently delivering proven, reliable results, InHouse Physicians played a pivotal role in equipping New York City with a comprehensive and effective testing framework. This robust system enabled schools to operate safely, ensuring the well-being of students and staff while fostering a sense of trust and reassurance within the community during an unprecedented and challenging crisis.

A Miracle in Motion: How On-Site Medical Support Saved a Life

Situation

During an early-morning hotel departure for a corporate meeting, a long-time attendee suddenly experienced severe chest pain in the lobby. The Senior Staff Member, preparing to return home after a multi-day leadership event, was in distress as the group prepared to leave for the airport.

Challenge

Medical emergencies like cardiac events can happen without warningespecially during travel and in the early hours when access to care may be limited. Rapid assessment and coordinated action are critical, as delays can drastically reduce survival rates.

Solution

An InHouse Physicians on-site doctor immediately evaluated the individual, recognizing signs of a life-threatening emergency. The physician coordinated swift transport to a nearby hospital, where advanced imaging revealed a large aortic dissection, a rare and often fatal tear in the body’s main artery. The patient underwent an eight-hour emergency surgery, including a full repair from the aortic valve downward and a hypothermia protocol to reduce stress on the body.

Outcome

Despite the overwhelming odds—fewer than 10% of patients with this condition survive to reach the operating room — the patient made a full recovery. The InHouse Physicians team provided ongoing support to the event staff and the patient’s family throughout hospitalization and recovery.

Impact

This case underscores the life-saving value of having board-certified physicians on site. Rapid recognition, immediate coordination, and compassionate follow-up turned a likely tragedy into a remarkable survival story.

As one meeting planner later shared, “It’s a miracle he survived—but having InHouse Physicians there made all the difference.”

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Excellence in On-Site Medical Services since 1992.

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