I've been planning events for 20 years. I didn't know I was missing this. I will never run an event without InHouse Physicians again.' — Senior Event Director
Pediatric emergency on incentive trip
Situation
During a long flight from Tokyo to Honolulu for a Fortune 100 financial service company’s incentive trip, a six-year-old boy suddenly became ill. His symptoms were vague, the family was unfamiliar with the U.S. healthcare system, and upon arriving in Hawaii, the boy's condition worsened
Challenge
With his health rapidly declining, the family was in desperate need for help. Time was critical, and without understanding the healthcare system, they feared the worst.
Solution
Thankfully, the hosting company had partnered with InHouse Physicians to respond to medical concerns for all attendees and their families to ensure their health and safety and prevent disruptions.
An IHP doctor quickly assessed the situation and identified the child’s life-threatening diabetic condition. The team stabilized him, communicated with the family in Japanese, and coordinated with the local pediatric ER.
Outcome
The IHP medical team accompanied the boy and his family to the hospital to ensure the highest level of care was provided. After three long days in the hospital, the boy was diagnosed with new onset Type 1 Diabetes.
IHP provided the family with a clear management plan, communicated with their primary care team in Japan, and handled all necessary paperwork to minimize the financial burden of foreign healthcare expenses.
Impact
Without the quick intervention from IHP, the outcome could have been tragic. Our culturally sensitive care prevented delays in treatment and helped save the boy’s life. This case highlights our vision to transform the healthcare experience for millions of conference attendees around the globe.